Privacy Policy

1. Introduction

Ask Pro Now ("we," "us," or "our"), operated by Ask Pro Now LLC, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://askpronow.com and use our services.

Scope: This policy applies to all users in the United States and Canada. We comply with applicable privacy laws including:

• USA: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other state privacy laws
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws including PIPA (Alberta/BC) and Quebec's Law 25
• General Data Protection Regulation (GDPR) for EU residents
• CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL)

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication records (chat logs, support messages)
• Order and transaction history

Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data (pages visited, time spent, actions taken)
• Cookies and similar tracking technologies
• Geolocation data (general location based on IP address)
• Device identifiers and advertising IDs

Sensitive Personal Information (CCPA/CPRA)

We do not intentionally collect sensitive personal information such as:

• Social Security numbers, driver's license numbers, or passport numbers
• Precise geolocation data
• Racial or ethnic origin, religious beliefs, or union membership
• Contents of mail, email, or text messages (except chat consultations)
• Genetic or biometric data
• Health information or sexual orientation

If such information is inadvertently collected through chat consultations, it is used solely to provide the requested service.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send billing information
• Connect you with expert professionals
• Send service-related notifications and updates
• Respond to customer support inquiries
• Improve our website and services
• Comply with legal obligations
• Deliver targeted advertising (with your consent where required)

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, analytics, email delivery, and customer support
• Experts: Limited information necessary to facilitate consultations
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period afterward. Transaction records are retained as required by law.

6. Your Privacy Rights

For USA Residents (CCPA/CPRA & State Laws)

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other states with privacy laws, you have the right to:

• Know: Request disclosure of personal information collected, used, disclosed, or sold
• Access: Request a copy of your personal information (up to twice per year)
• Correct: Request correction of inaccurate personal information
• Delete: Request deletion of your personal information (subject to exceptions)
• Opt-Out of Sale/Sharing: Opt out of sale or sharing of personal information for targeted advertising
• Opt-Out of Automated Decision-Making: Opt out of profiling for automated decisions with legal effects
• Limit Use of Sensitive Information: Limit use and disclosure of sensitive personal information
• Non-Discrimination: Not receive discriminatory treatment for exercising your rights

California "Shine the Light" Law: California residents may request information about disclosure of personal information to third parties for direct marketing purposes.

Do Not Sell My Personal Information: We do not sell personal information. However, sharing data with advertising partners may be considered a "sale" under CCPA. You can opt out via our "Do Not Sell or Share" link or Advertising Opt-out page.

For Canadian Residents (PIPEDA & Provincial Laws)

Under Canadian privacy laws, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdraw Consent: Withdraw consent for certain processing activities (subject to legal/contractual restrictions)
• File a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner
• Request Information: Request information about third parties to whom we've disclosed your information
• Challenge Compliance: Challenge our compliance with privacy principles

Quebec Residents (Law 25): Additional rights include the right to data portability and the right to be forgotten under certain circumstances.

For EU/UK Residents (GDPR)

• Access: Right to access your personal data
• Rectification: Right to correct inaccurate data
• Erasure: Right to deletion ("right to be forgotten")
• Restriction: Right to restrict processing
• Objection: Right to object to processing
• Portability: Right to data portability
• Withdraw Consent: Right to withdraw consent at any time
• Lodge Complaint: Right to lodge a complaint with a supervisory authority

How to Exercise Your Rights

To submit a privacy rights request:

• Email: support@askpronow.com with "Privacy Rights Request" in subject line
• Phone: (844) 527-7663
• Mail: 5038 158th St, Oak Forest, IL 60452

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 45 days for USA, 30 days for Canada, and 1 month for GDPR). You may designate an authorized agent to make requests on your behalf.

7. Cookies

We use cookies and similar technologies to improve user experience, analyze site usage, and deliver personalized content. For more information, see our Cookies Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

For Canadian Users: Your personal information may be accessible to law enforcement and government agencies in countries where it is stored, under the laws of those jurisdictions.

For EU/UK Users: We implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

By using our services, you acknowledge and consent to these transfers. You may withdraw consent by discontinuing use of our services.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or file a complaint, please contact us:

For Canadian Residents: If you believe we have not complied with Canadian privacy laws, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

For California Residents: You may also contact the California Attorney General's Office at oag.ca.gov.