How It Works
Getting expert help is simple and straightforward. Here's how we connect you with professionals.
Share Your Issue
Tell us what problem you're facing. Answer a few clarifying questions to help us understand the situation.
- Describe your issue in your own words
- Select the relevant category (electronics, plumbing, etc.)
- Provide any error messages or symptoms
- Upload photos if helpful (optional)
Get Matched with an Expert
We'll connect you with an experienced professional based on your issue and their expertise.
- Review the expert's profile and experience
- Choose between chat or scheduled consultation
- Most experts are available within minutes
- Select a time that works for you if scheduling ahead
Chat with Your Expert
Get real-time advice through our secure chat platform or scheduled video/voice consultation.
- Receive step-by-step guidance
- Ask follow-up questions as needed
- Share additional details or photos during the consultation
- Get practical recommendations you can act on
Resolve Your Issue
Follow the expert's guidance to troubleshoot and resolve your problem. Continue the conversation until you understand the steps needed.
- Apply the recommended solutions
- Return to the chat if you need clarification
- Verify any technical steps before performing them
- Results depend on the problem and actions taken
Billing & Cancellation
How Billing Works
Subscriptions are billed monthly and continue until cancelled. Your card statement will show "Ask Pro Now" as the merchant.
If you do not recognize charges, contact our Billing Support via the Contact page. Please include the transaction date and last four digits of the card used.
Cancellation Policy
To stop recurring charges, cancel before your next billing date via your account page or contact our support team. Cancellations are effective at the end of your current billing period.
- Cancel anytime from your account settings
- No cancellation fees
- Access continues until the end of your billing period
Important to Know
- • Expert advice is informational and intended to help you troubleshoot issues
- • We do not guarantee specific outcomes; results depend on the problem and your actions
- • For safety-critical, legal, or medical issues, always consult licensed professionals
- • Verify any technical steps before performing them