How We Verify Our Advisors
We take verification seriously to ensure that users receive reliable, high-quality informational guidance.
⚠️ Important:
Our advisors provide general informational guidance only. They are not licensed professionals, and their insights do not replace certified, regulated, or professional services. For medical, legal, financial, safety-critical, or any regulated matters, you should always consult an appropriate licensed provider.
Our advisors have demonstrated relevant experience in their subject areas and complete a structured, multi-step verification process before being approved to offer guidance on our platform.
Our 3-Step Verification Process
Before advisors can join our platform, they must complete all three verification steps
Identity & Background Verification
We confirm each advisor's identity and eligibility through:
- Government-issued ID verification
- Background checks consistent with our platform requirements
This ensures that all advisors are real individuals with validated identities.
Experience Review
We review each advisor's stated background to confirm relevant experience. This includes:
- Work history review
- References and documentation when available
- Evaluation of stated expertise through interviews or questionnaires
This helps us ensure advisors have practical, real-world familiarity with the topics they support.
Skills Assessment
Advisors complete assessments designed to evaluate:
- Subject-matter understanding
- Problem-solving approach
- Communication clarity
- Ability to provide easy-to-follow informational guidance
Only those who meet our standards are approved to guide users.
Only Verified Advisors Can Provide Guidance
Advisors who complete all verification steps gain access to the platform and can offer informational-only guidance to users across our approved categories.
Continuous Quality Monitoring
Verification doesn't stop after advisors join. We continuously monitor quality through multiple methods
User Feedback
Users rate their experience after each consultation, helping us maintain high service standards.
Quality Monitoring
We regularly review consultation quality to ensure advisors meet our guidelines for helpful and accurate information.
Peer Assessment
Senior advisors review responses from colleagues to identify areas for improvement and maintain consistency.
Performance Standards
Our quality system tracks advisor performance. Those who don't meet our standards are removed from the platform.
Advisor Expertise Across Key Categories
Our advisors provide guidance in everyday, non-regulated categories, including:
All guidance is intended to help users better understand issues, explore possible causes, and learn steps they can consider — not to replace professional or licensed services.
Ready to Get Started?
Connect with an expert advisor and get informational guidance for your questions.
Start Free ConsultationAll advisors available through our chat have completed our internal 3-step verification process (identity, background, and experience checks) and provide informational guidance only — they are not licensed professionals.